Just so everyone knows, Phenix rods recently was bought out by Ty Hessel. He is the guy who has worked there for 18 + years. The reason your rod hasn't been replaced yet is because of the ownership change. Ty is just now getting on his feet and is starting to work on the replacement rods. You are quick to point out the horrible service but have you paid for the replacement cost yet? Probably not. There are many things Ty has to do to get the business up and running and the last thing he needs is bad PR. I guarantee if you show up in person and let him know you are not satisfied, he will take care of you. He is one of the most honest, stand up guys in the business. As far as the quality of the blanks, you are wrong again. The PX-1 is very sensitive and is lighter than any G Loomis IMX rod. In fact, they weigh almost identical to a GLX. The blanks aren't G Loomis either.