I sent a 9" soft Castaic bait back to them after the lip popped out of my bait, just after hitting the water- If I hit a dock or the bank, I wouldn't even ask for a fix, but the lip just popped out- I sent them the bait, they sent it back pretty quick with a new lip in place, at no charge- pretty good service- I was thinking they might send a new bait, but I was more then stoked to get my old scarred (and pretty lucky!) bait back, it is running well and ready for the LMV trout opener in two weeks. This bait has taken a back seat to the Osprey, and the new Rago may make it obsolete, but you gotta keep throwing the baits that have given you some love. Am I the only guy not fishing stripers at Cottonwood Cove still throwing the AC plug? Slow trolling a 9" AC at LMV, especially at night, it still works. Can't wait to throw the Slammer, wake baits are the bomb.