You know, your gonna laugh when you read this, but check this out. My dad is not a bass fisherman, he likes to fish, but not out here really. He just helps me rig everything on my boat and he is my repair man , and if you own a boat, that is worth it's weight in gold. My dad knows nothing about AA, he had never been there, nor did he know what I knew and have experienced. Well, we were rigging the boat and needed some parts for my Evinrude. We asked the man in charge there and he wanted to know what kind of boat it was. We told him and he said they came with Mercs and we said yes but we had rigged it with Evinrude. He said that none of the instruments on the dash would work with the Evinrude as they are Merc and the wiring harness was Evinrude. Well, my dad the engineer that he is, explained that everything works and that we just needed some stuff for the Evinrude. This guy then proceeds to tell us that my boat will be in his shop for repairs due to our negligence and error. So my dad, who is normally a nice guy and very quiet, politely told him to stick it where the sun doesn't shine. So we walk out of there and my dad is like " you have got to be kidding me, are they for real " ? I then informed my dad about my past treaments there along with others. They just don't have people skills there. Plain and simple. What keeps me spending my money at BWW is I am treated like a human being. I am not a pro, heck I don't even compete, but I am treated with respect and I get honest information, which to me is priceless.