It is just as you said it is,an industry.So if there going to stay a float and offer good local buisness and pricing they are going to have to target the majority of there potential customers.I can't really blame them.Don't get me wrong i'm a small time consumer also but when it comes to making dough...it's always going to be just buisness.There are a few that can still offer good customer service during a major show like now..and you have to to appreciate those that still do.

(spelling errrors..many i'm sure :+ )