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| Forum name | Tackle and Boats |
| Topic subject | Okuma Rod Warranty |
| Topic URL | http://www.calfishing.com/dc/dcboard.php?az=show_topic&forum=12&topic_id=792 |
792, Okuma Rod Warranty
Posted by Leroy H, Tue Feb-21-06 10:26 AM
Last week I broke my Okuma XH rod on a hook set >8( Today I got a hold of the Warranty dept over at Okuma and they said to cut out the model number on the pole and ship that small portion along with a copy of the receipt and a 15 dollars (shipping) and they would get a new rod out to me in about 3 days after receiving the info/check/piece. Not even a question about how it happened or having me send the whole pole back. I have to give them an A+ in customer service. I'll post an update when I receive my pole.
Leroy}(
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793, RE: Okuma Rod Warranty
Posted by Lake, Tue Feb-21-06 12:01 PM
wow calfishing boards are busy with Okuma today. Glad they took care of you and thanks for the positive feedback.
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794, RE: Okuma Rod Warranty
Posted by Slough Crew, Tue Feb-21-06 07:28 PM
Leroy, Let me know if you get your rod before I do. Three weeks ago they told me it was going to be about 30 days before I get my replacement rod. I haven't heard anything since then. I'm going to give them a call and see if the rods have come in yet.
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